Terms and Conditions of Sale

Last Updated: 8th August 2024


Welcome to Kwiksen! These Terms and Conditions of Sale (the "Terms") govern your purchase of products and services from us. By placing an order, you agree to abide by these Terms.

1. General Information

1.1 Acceptance of Terms By accessing or using our website, you agree to these Terms and any additional terms that may apply to specific areas of our site or to products and services offered by us.

1.2 Modifications We reserve the right to amend these Terms at our discretion. Any changes will be posted on our website, and your continued use of our services signifies acceptance of the updated Terms.

2. Pricing and Payment

2.1 Pricing All listed prices are in Malaysian Ringgit (MYR) unless stated otherwise. We reserve the right to correct any pricing errors and make necessary adjustments. In case of a pricing discrepancy, no stock will be dispatched, and we will promptly refund any payments made. Customers are not entitled to request compensation for pricing errors beyond the refund of incorrect charges.

2.2 Payment Methods Payments can be made via various methods, including credit or debit cards and installment plans. Details of installment options will be provided at the point of purchase.

3. Returns and Exchanges

3.1 Reporting and Resolution

  • Initial Notification: If you receive a defective or damaged product, please notify us within 7 days of receipt via the Contact Us page on our website.
  • Required Documentation: Provide your order number, a description of the issue, and supporting evidence such as photographs of the product and packaging.
  • Assessment Process: We will evaluate the evidence. If the product is confirmed defective, we will offer a replacement or refund as per your preference.

3.2 Return Instructions

  • Return Procedure: If a return is approved, we will provide instructions. Products must be returned in their original, unused condition with all original packaging. Return shipping costs for defective products will be covered by us; for non-defective returns, costs will be borne by the customer.

3.3 Return Process

  • Request Return: Initiate a return request within 7 days of receiving the product via our Contact Us page.
  • Receive Instructions: We will provide return instructions, including the return address.
  • Return the Product: Securely package the product with all original packaging and accessories and send it using a trackable method. Retain proof of postage.
  • Inspection and Resolution: Upon receipt, we will inspect the product:
    • Replacement: If defective, we will arrange a replacement at no additional charge.
    • Refund: If confirmed defective, a refund will be processed within 14 working days to the original payment method. Please allow additional time for funds to appear in your account.

3.4 Used Products

  • Policy on Used Products: Used products returned will be evaluated on a case-by-case basis. Generally, used products are not eligible for return or exchange unless defective. Non-defective returns may not qualify for a refund, and return shipping costs may apply.

3.5 Incorrect Stock

  • Incorrect Stock Policy: If you receive an incorrect product due to our error, you may request an exchange for the correct item. Refunds will not be issued for incorrect stock; only exchanges will be processed.

4. Pricing Errors

4.1 Amendments and Limitations We reserve the right to correct any pricing errors. In the event of a pricing discrepancy, no stock will be dispatched, and any payments made will be refunded promptly. Customers acknowledge that no additional compensation or claims for pricing errors will be entertained beyond the refund of the incorrect charges.

5. Shipping Policy

5.1 Shipping Terms

  • Delivery Times and Costs: Shipping costs and delivery times will vary based on the delivery address and the selected shipping method. We use J&T Express for our shipping services.
  • Shipping Procedure: Orders will be processed promptly, but delivery times may be affected by factors such as public holidays or unforeseen circumstances. You will receive a shipping confirmation and tracking details once your order is dispatched.

6. Force Majeure

6.1 Force Majeure We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or other unforeseen circumstances.

7. User Account Terms

7.1 Account Management

  • Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.
  • Security: You must ensure that your account information is accurate and up-to-date. Notify us immediately of any unauthorized use of your account.

7.2 Account Termination We reserve the right to suspend or terminate your account at our discretion if you breach these Terms or for other reasons as deemed appropriate.

8. Intellectual Property

8.1 Ownership All content on our website, including text, images, logos, and trademarks, is the property of Kwiksen Sdn Bhd or its licensors and is protected by intellectual property laws. Unauthorized use of such content is prohibited.

9. Disclaimer

9.1 Limitation of Liability While we strive for accuracy, we do not guarantee that the information on our website is free from errors or omissions. We are not liable for any inaccuracies or inconsistencies in the information provided.

10. Governing Law

10.1 Jurisdiction These Terms are governed by the laws of Malaysia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Malaysian courts.

11. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us via the Contact Us page on our website.

12. Effective Date

These Terms and Conditions are effective from 8th August 2024.